At Maison Hers, every order is handled with the same care and intention that goes into our pieces. Please take a moment to familiarise yourself with the following, so your experience with us is seamless from start to finish.
1. Shipping Timeline
Your order will be prepared and dispatched within 2 to 5 working days from the date of purchase. Please note that working days do not include Fridays, Saturdays, or public holidays. The moment your order leaves our atelier, you will receive an SMS from our courier with all the details you need.
2. Receiving Your Order
We ask that all orders be received or returned in their entirety partial deliveries and partial returns are not something we are able to accommodate. Should your order include more than one piece, you have two options available to you:
* Accept the full order, then initiate a return for any item through our returns portal: or Decline the delivery in full and place a new order for the pieces you wish to keep. Shipping fees applies in both cases
* If you wish to order more than one piece we can send each piece in a different package each worth a separate delivery fee so you can receive or return items at your convenience
3.Returns; Exchanges
We want you to love what you receive. If something isn't right, you are welcome to request a return within 3 days or exchange within; 7 days days of delivery. Items must be returned in their original, unworn, unwashed condition with all tags and packaging undisturbed just as they arrived to you.
4. Exchanges
We will always do our best to accommodate an exchange. However, as our pieces are made in limited quantities, exchanges are subject to availability. Should your preferred size or style no longer be available, we will arrange a full refund so you may place a new order at your convenience.
5. Order Amendments ; Cancellations
Once an order has been confirmed, we are unable to add, remove, or amend items within it. If you wish to cancel, we will do so upon request though please be aware that any subsequent order is placed at your own discretion.
6. Try Before You Commit
We understand that fit is everything. You are welcome to try on your pieces at the door while the courier is present. If you choose not to keep your order, simply return the full package at that moment. Shipping fees will apply.
7. A Note on Partial Handovers
To protect both you and us, orders must be accepted or returned in full no exceptions. Partial handovers are not permitted at any stage of the process.
8. Shipping fees:
The shipping fees applies whether you decide to accept or refuse your order. Once the order is dispatched from our hubs , shipping fees applies automatically even if you choose your cancel the order. (Fees of unaccepted orders ranges from 110-150 egy pounds depending on your shipping address)
9. Order cancellations:
If you wish to cancel your order , an email or dm should be sent to us prior dispatching your order, to ensure shipping fees isn't applied to you, otherwise shipping fees applies once the order is dispatched even if you choose to cancel it.
SALE ITEMS & RAMADAN KAFTANS ARE NON REFUNDABLE OR EXCHANGEABLE
For anything else, we are always here. Reach out to us via DM and we will take care of you.
